Our client is a professional sports business located in the West Midlands. They are currently looking to recruit a Hospitality Sales Executive to achieve and exceed sales targets through the active selling of seasonal hospitality, match by match hospitality and club special events with account management responsibilities.
PURPOSE OF THE ROLE
To source and build new client relationships and further develop existing relationships to maximise the commercial opportunities for the club and to increase the propensity for continued affiliation with the hospitality division of the business.
The role is also a key ambassadorial role.
Key deliverables for this role will be:
Sales of all products and services through the full hospitality inventory portfolio
Identifying new business opportunities for sales to new clients
Account management and development of existing hospitality clients (Including any new business accounts the Sales Executive brings to the company).
Development of relationships with accounts to allow the sales and maximization of upsell activity through a client’s full hospitality and event requirements
Responsible and accountable for achieving individual sales targets
Providing support and assistance to the Sales Team members/Colleagues as required
All sales activity is to be managed and administered within the clubs CRM system (Including account management communications, pipeline management, quotations and forecasting etc)
Liaising with colleagues and other club departments in regard of information for events as required
Representing the brand at events and exhibitions
Receiving incoming calls and handling and following up effectively
Participation at sales meetings and bringing new ideas
Take care in appearance of office
Any other reasonable duties and responsibilities which your manager or another senior member of the company asks you to perform
Confident negotiating at a senior level
To be aware of department core behavioural values and standards and ensure that your actions and behaviour are consistent with and champion those values at all times:
Standards/Measures of Performance
Achievement of sales targets as set by Head of Hospitality
Working to and achieving deadlines as set by Head of Hospitality
High level of customer satisfaction achieved – Customer Feedback and mystery shopper)
Repeat business obtained – Achievement of annual business retention targets
CRM system is to be 100% accurate and up to date at all times without any duplication
Examples of behaviour which demonstrate that you champion each of the core departmental values
QUALIFICATIONS AND EXPERIENCE
The following qualifications, skills and experience are required.
SKILL SET/EXPERIENCE REQUIREMENTS
Knowledge and experience of the football/sports hospitality and events industry
Ability to produce presentations and present orally to clients at all levels of key decision makers/management
Proven experience of direct client relationship management activity
Proven experience of new business acquisition activity undertaken
The ‘how’ we fulfil our role is very important and therefore the behavioural competencies required for this role have been identified as:
Driven to achieve
Through a pro-active approach strive to achieve and supersede all individual and departmental goals and targets
Plans future activities. Understands a client’s motivation, purpose of purchase and special personal milestones to allow for pro-active and effective activity
Seeks understanding of the motives behind others’ behaviours
Anticipates the impact of decisions and words on the feelings of others
Shows an intuitive understanding of where others are coming from even if not aligned with own views
Ensures individual and team achievement of objectives
Clarifies role and responsibilities of one’s self and others in order to achieve overall objectives as well as individual ones
Generates ideas for new ways of doing things better and actions them
Looks to add value.
Looks at issues from different angles and is able to see the merits of different positions and views
Modifies thinking, behaviour or plans in response to a situation or contrary
You work in collaboration both internally and externally across the business to achieve shared success and to create a team spirit of partnership.